COVID-19 Update
We know you may have concerns about what to do with your pets and animals with the evolving situation concerning COVID-19.
Please be assured that all our clinics are open for business and able to continue to care for your animals.  The safety of our staff and our clients is our number one priority, so we will continue to follow guidance from the Ministry of Health around how to protect you and our team, and we will be working over the coming days and weeks to identify any processes that may need to change in response to these recommendations. COVID-19 response updates will be posted on our website as they become available.
Please help us to keep you all safe and well:
  • If you aren’t well, please stay home. Call us to talk through steps on how we can assist you remotely.  Each situation will be different, so we will work with you and your needs as they arise. A list of clinic numbers can be found here.  
  • If you have travelled outside New Zealand, or are unwell, and your animal requires or is booked in for a routine procedure, such as de-sex surgery or vaccination, please call us and we can help you to reschedule the appointment.
  • If you are in sole charge of a group of animals, either domestic or farm, and are unable to continue to look after them, please advise us as soon as possible so that we can address any animal health issues should that be necessary.
From a veterinary perspective, animal health remains our highest priority. If you are concerned about animal health in any way, please contact your nearest VetEnt clinic. Contact details for each of our VetEnt clinics can be found at
Supply chain impacts
We are working closely with our suppliers to ensure there is available stock for the foreseeable future. At this stage the majority of our vendors have no immediate supply concerns for product (or constituents required to produce products) for this season.
We understand that this is an evolving situation. We would like to thank you for partnering with us to keep people safe and help prevent the spread of the virus any further within New Zealand.
We will keep you updated with more information as the situation develops. In the meantime, please get in touch with your local VetEnt clinic if you require assistance.
Yours faithfully
Richard Bartley, CEO
17 March 2020, 21:41