Sunday, 16 September 2018

At approximately 11pm yesterday, Saturday 15 September, we, Veterinary Enterprises Group Limited, and our subsidiaries, were victim to a ransomware attack. We discovered the attack at 10am this morning (being Sunday). The attack has caused all of our files, email accounts and customer database to become inaccessible. We’ll still be delivering the same service, but we’ll be going the manual route with calls, pens and paper until we get access back.  

Ransomware is a type of malicious software which blocks or threatens to destroy a victim’s data unless a ransom is paid. In this case, the data has not been taken, but the malware is blocking us from accessing it. We want to reassue all of our clients that we are working non-stop to regain access, and that client and patient data is safe. Their data, and the data of their pets and livestock, is our first priority.

We are unable to access our online scheduling system, and are therefore unable to view appointments booked for tomorrow (Monday). For our large animal clients who are booked for an on-farm appointment with one of our vets or techs tomorrow, if possible please call your clinic today so that the team can note the time of the appointment. If you have an appointment at the clinic (e.g. for a consult, procedure or surgery) please just come in at the time of your appointment as per normal, although you may call to ask any questions if you wish. Below is a list of the contact number for each clinic.  

We have put in place extra after-hours team members to assist, but please be aware the phones will be busier as usual so we ask that you be patient and if the line is engaged, try again in a few minutes. We currently do not have access to email so please do not email us.

VetEnt Te Awamutu - P 07 872 0240

VetEnt Otorohanga - P 07 873 8275

VetEnt Te Kuiti - P 07 878 0020

VetEnt King Country - P 07 895 7585

VetEnt Turangi - P 07 386 0220

VetEnt Gisborne - P 06 868 5151

VetEnt Havelock North - P 06 877 8050

VetEnt Darfield - P 03 318 8611

VetEnt Ferrymead - P 03 384 3070

VetEnt Rangiora West - P 03 313 5555

VetEnt Lincoln - P 03 325 2808

VetEnt Leeston - P 03 324 3575

VetEnt Rakaia - P 03 302 7931

VetEnt Mayfield - P 03 303 6042

VetEnt Riverside - P 03 308 2321

VetEnt Timaru - P 03 687 4445

VetEnt Alexandra - P 03 440 2277

VetEnt Ranfurly - P 03 444 9615

VetEnt Cromwell - P 03 445 1229

VetEnt Queenstown - P 03 442 9977

VetEnt Mosgiel - P 03 489 4770

VetEnt Aspiring - P 03 443 7262

 

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For further information, please contact:

Anita Burton, Marketing Coordinator 

020 4153 8903

vetentmarketing@gmail.com

16 September 2018, 03:06
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