COVID-19 Update

Thank you for your ongoing support as we have continued to provide our essential service to your animals. Like you, we have had to adapt our daily activities significantly and through changing landscapes, as we teamed up as a nation to protect ourselves from the COVID-19 virus.

As we move to a reduced alert level, we are making further changes to how we will operate, to be able to provide you with the best service possible, whilst continuing to maintain the highest levels of protection against the virus for you, your animals, and our staff.

Changes to our services at Alert Level 2

Our business hours will return to normal, allowing us to continue to provide our full range of production and companion animal veterinary services, to ensure the health and wellbeing of your snimals. There are a few things you will notice when you come in to see us that may look a bit different:

  • Clinic buildings are now open but have clearly designated client areas, to maintain social distancing, for the safety of both you and our team.

  • A contact register will continue to be maintained for all interactions with you.

  • We still encourage you to pre-order products from us over the phone or utilise our online pet shop at www.vetent.shop for click and collect services wherever possible.

  • Please let us know if you are immune-compromised, from a high risk household, or potentially your health may pose a risk to our team. We have processes that will ensure your animal gets the care it needs but we will need to work through these steps on a case by case basis.

We are working hard to clear the back log of services such as vaccinations and neutering procedures due to the postponement of these during Alert Level 4. So please be aware that our teams will be prioritising appointments based on urgency. Your patience and understanding as we work through this will be greatly appreciated.

Click and Collect Shop

We have been busy looking for alternative ways for you to access the products you need to keep your pets healthy and happy, and are pleased to announce that our VetEnt online shop is now open at vetent.shop. This allows you to purchase orders through our online shop to collect with zero contact from your preferred VetEnt clinic once the order has been processed and packed. 

 

Thanks once again for supporting us through these challenging times. We look forward to seeing you in clinic.